Refund Policy

WDIF (“What Did I Forget?”) offers the following paid purchase types within the App:

• Monthly Subscription — a recurring subscription billed monthly, providing access to premium features for the duration of the active billing period.
• Annual Subscription — a recurring subscription billed once per year, providing access to premium features for twelve (12) months from the billing date.
• One-Time Feature Purchases — individual features or content unlocks available as a single, non-recurring in-app purchase.

All purchases are processed by YIGIM Payment Services. WDIF does not store or have access to your raw payment card information.

All payments are processed by YIGIM Payment Services. WDIF does not hold, store, or directly control payment funds. As a result, WDIF’s ability to issue refunds is technically limited to what YIGIM’s payment infrastructure supports on a case-by-case basis.

WDIF’s default position is that all purchases are final and non-refundable. This applies to:

• Monthly and annual subscriptions, including those that have auto-renewed.
• One-time feature purchases.
• Any purchase made during or after a free trial period.

Notwithstanding the above, refund requests may be submitted to support@wdif.app. WDIF will review each request and, where technically possible and legally required, will liaise with YIGIM to process a refund. Submission of a refund request does not guarantee a refund will be issued.

Because WDIF processes payments directly through YIGIM Payment Services, all refund requests must be submitted to WDIF.

• Email support@wdif.app with the subject line: “Refund Request”.
• Include your registered email address, the date of the transaction, and the purchase type.
• Describe the reason for your request.

WDIF will acknowledge your request within 2 business days and review it in accordance with this policy. Where a refund is approved, WDIF will instruct YIGIM to process the reversal to your original payment method. Processing times are subject to YIGIM’s timelines and your card issuer, typically 5–10 business days.

WDIF reserves the sole right to approve or deny refund requests at its discretion, except where refunds are required by applicable mandatory law.

Cancelling your WDIF subscription is separate from requesting a refund. Cancellation stops future billing but does not entitle you to a refund for the current or any prior billing period.

4.1 How to Cancel

• Open the WDIF app, go to Account › Subscription › Cancel Subscription.
• Alternatively, contact support@wdif.app before the next renewal date.

Upon cancellation, your subscription remains active until the end of the current paid billing period. After that date, your account will revert to the free tier and no further charges will be made.

4.2 Annual Subscriptions

If you cancel an annual subscription, you retain access to premium features until the end of the twelve-month period you have already paid for. No partial or pro-rata refund will be issued for the unused portion of an annual subscription.

4.3 Monthly Subscriptions

If you cancel a monthly subscription, no charge will be made at the next renewal date. You retain premium access until the end of the current monthly period. No refund will be issued for any portion of the current billing period.

One-time in-app purchases are non-refundable under normal circumstances, including if you:

• No longer wish to use the feature after purchase.
• Delete your WDIF account after purchase.
• Experience a device change or lose access to the App.
• Are dissatisfied with the feature’s performance or functionality.

Refund requests for one-time purchases may still be submitted to support@wdif.app, subject to the process described above. WDIF cannot guarantee the outcome of such requests.

Where a free trial is offered, it provides temporary access to premium features at no charge for the stated trial period. If you do not cancel before the trial ends, your chosen subscription plan will activate automatically and you will be billed the full subscription amount.

WDIF does not issue refunds for charges that occur because a free trial was not cancelled in time. It is your responsibility to manage your trial and cancel before the renewal date if you do not wish to be charged.

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under mandatory consumer protection laws applicable in your country of residence. In certain jurisdictions, consumers have statutory rights to refunds or cancellation that cannot be contractually waived.

If you believe you are entitled to a refund under the mandatory laws of your jurisdiction, please submit your request to support@wdif.app. WDIF will review claims based on applicable consumer protection law and liaise with YIGIM where a refund is legally required.

WDIF does not issue refunds for temporary service outages, downtime, feature unavailability, or disruptions caused by third-party services including OpenAI, YIGIM, Apple, Google, or weather providers.

If YIGIM Payment Services experiences a technical disruption that affects a transaction, WDIF will work with YIGIM to investigate and resolve the issue, but cannot guarantee a specific outcome or timeline.

In the event that WDIF permanently discontinues the Services, we will provide reasonable advance notice to active subscribers. Any entitlement to refunds in such a scenario would be subject to applicable law and payment provider capabilities.

We are happy to assist you with understanding your purchase history, subscription status, or any technical issues that may have affected your experience.